RETURN POLICY

ORDER CHANGES OR CANCELLATIONS:

• After placing your order, you have 12 hours to contact our customer service and request a free order change or cancellation.
• Your order will be processed within 12 to 24 hours. Therefore, if you request a cancellation, 30% of the total invoice will be charged as a cancellation fee.
• Once the order has been processed, cancellation is no longer possible.

REFUND POLICY

Thank you for shopping with us! We always strive to provide detailed product information to ensure your satisfaction. Please read our return policy carefully:

Terms and conditions:

• The following terms and conditions apply to all products in our store. By placing an order, you agree to be legally bound by these terms and conditions.
• We do not accept any other policies that are outside our policy area or originate from other businesses.

1. No returns for correctly shipped items: 

We do not accept returns for items that were correctly shipped according to customer orders. This includes situations where:

• The size is correct.
• The color is correct.
• The quantity is correct.
• The product matches its description.

Additionally, the following reasons for returns will not be accepted:

• Refusal to accept the order without a valid reason.
• I no longer like the product.
• Ordered by mistake, but the product has already been shipped.

2. Size chart and product description: 

• We provide a detailed size chart and specifications for every product in our store. Customers are responsible for verifying these specifications before ordering. We recommend carefully checking the size chart to avoid sizing issues. 
• Cases where products are too tight or too loose will not be accepted if we have sent the correct size and specifications that you ordered.

3. Color variation: 

• Please note that colors may vary slightly due to different screen settings. This is not a valid reason for a return. We encourage customers to carefully review the product images.

4. Note regarding non-authentic or replica products: 

• All items marked as "replica" or "fake" are clearly indicated in the product description. By purchasing these items, you acknowledge that you understand they are not authentic products. We do not accept returns based on complaints about counterfeit goods.

5. Replacement and return conditions: 

5.1.   Replacement products:

• In the case of defective or damaged products, our priority is to send a replacement product before issuing a refund. 
• Replacement products are quality-checked, carefully packaged, and completely free of charge if the problem lies on our side or on the manufacturer's side. 
• Replacement products will be shipped as soon as the request is confirmed.

5.2. Returns accepted in the following cases:

• Defective product: If the received product has a manufacturing defect (e.g., missing parts, functional problems).
• Product damaged during shipping: If the product was damaged during transport (e.g., scratches, cracks), please take a photo and send it with your return request within 7 days of receiving the item.

5.3. Return process:

• Contact us: Send us an email and provide a detailed description of the problem.
• Include photos: Please attach photos of the product showing any defects or damage.
• Waiting for a response: We will review your request and reply within 24-28 business hours.
• Return instructions: If the return request is approved, you will receive information on how to return the product.
• Return period: After receiving the returned product, we will inspect it and process the refund within 7 business days. The refund will be credited back to your account via the original payment method.
• Shipping costs: If the return is due to our error or product damage during transport, we will cover the shipping costs. If the problem is not reported within the specified timeframe, the customer will bear the shipping costs.

5.4. Contact us:

• If you have any questions about our policies, please contact us via support@welttrikot.com.